CREDENTIALS
At Capitol Auto Body, we believe in quality and customer service. To further assist our customers, we have provided a list of facts to know when starting an auto body collision repair.
- Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claim service. You have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.
- You are not required by law to get more than one estimate.
- You may have the shop of your choice make the repairs.
- You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.
- Only you, the owner, can authorize repairs on your vehicle.
- Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlamps, etc. It’s your car, make sure it’s repaired to your satisfaction.
- Sign releases only when the repairs have been completed to your satisfaction. The vehicle is being repaired for YOU the owner.
- You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lien holders.
